Full-Time Product Manager, Events & Platform Operations

Responsibilities

• Lead cross-functional team: Collaborate with product designers, engineers, and other functions to ideate, design, build, launch, and grow external and internal user-facing products
• Drive strategy: Partner with Business and Technology leadership to define the vision, strategy, and roadmap for event products and internal platforms, ensuring alignment with organizational goals
• Outcome-driven execution: Manage day-to-day delivery, translating high-level ideas into detailed feature specifications, user stories, and epics that drive results
• Event operations: Oversee event preparation, operations, and post-event processes to ensure seamless execution across TED’s global events; support live TED events operations as necessary
• Internal tools enablement: Lead training, enablement, and coordination for internal teams using key SaaS tools such as Sailthru and Webflow, among others
• Platform maintenance: Support ongoing maintenance, upgrades, and production issue management to keep critical systems reliable and user-friendly
• Stakeholder alignment & executive communication: Collaborate closely with people across the organization to create tools that deliver exceptional user and business value; present roadmap and progress to stakeholders and TED leadership with clarity and transparency
• Performance measurement: Define and measure KPIs to evaluate the success of products and their impact on organizational and user outcomes

About You

• Product experience: 3-5+ years of product management experience with a history of delivering impactful products that delight users and meet business goals; events experience is a plus
• Operational expertise: Familiarity with SaaS tools like Sailthru, Webflow, or similar
• User-focused: Empathetic, creative, and detail-oriented, with a strong sense of what makes for great user experiences and a collaborative approach with design partners
• Technologically proficient: Quick to learn new technologies and adept at navigating tradeoffs with engineering peers; proficient in all phases of the product development lifecycle, including discovery, user research, prioritization, feature specification, usability testing, and analytics
• Hands-on problem-solver: Willing to roll up your sleeves to tackle operational, production, or other tasks needed to produce a great event and drive success more generally; point-person/air traffic control on all events-related issues (need to physically attend 2-3 events per year)
• Lead through ambiguity: Remains focused and composed in stressful or uncertain situations, guiding teams toward clarity and actionable outcomes.
• Collaborative & strategic thinker: Outcome-driven, with the ability to define, measure, and communicate success metrics and prioritize efforts with organizational priorities in mind
• Clear communicator: Skilled at distilling complex ideas into persuasive, audience-tailored narratives to influence strategy and decision-making
• Mission-oriented: You should have a strong belief in TED’s mission and values

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