Full-Time Product Manager - Local Government (Council Tax & Business Rates)

This job is situated within NEC Government which manages a diverse range of products. These products currently include NEC Revenues & Benefits and Citizen Access (online services).

As Product Manager you will be a product champion on one or more of these product areas, reporting to the business lead on a day-to-day basis and liaising with senior management with regards to new product areas.

As Product Manager you will be responsible for:

• Liaison and communication with customers (and prospective customers) in respect of your products
• Producing a roadmap for your products
• Understanding the needs of users and wants of the customers for your products so that you can champion them during the delivery phases
• Working across all areas associated with these products: business analysis, development, testing, support, technical authors, and pre-sales

As Product Manager you will be required to:

• Understand the current and future needs of our customers
• Establish and document the detailed business requirements and/or user journeys for each deliverable
• Specify market requirements for current and future products by conducting user research supported by on-going visits to customers and potential customers
• Assist in the setting of your product and service roadmaps and ensure that development priorities align to NEC commercial opportunity, customer needs and other market drivers
• Act as the ‘product champion’ to relevant teams ensuring that they continue to focus on the delivery of product solutions that meet the needs of the marketplace
• Undertake day to day management and administrative tasks
• Provide support to sales via up-to-date product content, undertaking internal briefings and supporting responses to tenders
• Provide regular product updates to support business strategy and decisions
• Provide a point of contact for internal teams and customers for product enquires
• Write guides and other documentation for internal and external audiences

• Previous experience working within the UK Public Sector, with a good knowledge of local government services, specifically the area of Council Tax from a business and legislative perspective
• A good working knowledge of public sector organisations, where you have shown the ability to understand legal, commercial, and technical literature and communicate this clearly to other team members
• Excellent inter-personal and communications skills capable of exploring and articulating complex concepts across the various stakeholders of any project.
• Some knowledge of the end-to-end software development lifecycle
• Knowledge of a system or solution used by local authorities
• The ability to liaise and communicate with customers; information gathering, presentations, dispute resolution etc.
• Flexible, adaptable and used to working in an environment where solutions need to be delivered in challenging timeframes

What is the last date for applying to the job?

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