Contractor Product Specialist
Robert Half is hiring a remote Contractor Product Specialist. The career level for this job opening is Expert and is accepting USA based applicants remotely. Read complete job description before applying.
Robert Half
Job Title
Posted
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Job Details
Responsibilities:
The remote product support specialist will be responsible sign-in verification by locating Customer Account in the CSS (Customer Service System) using phone number or username. Verifying usernames to help customer get logged in. Help customers with sign-in hel by showing customers how to recover their password using their phone numbers and email addresses. Help customers use the Account Recovery system when their information can't be verified.
Also, basic computer troubleshooting by helping customers clear cache or when to try a different browser;
In addition, you will help customers create an account or add another user to their account. Help the customer import tax returns from previous years. Help the customer with printing - how and where to print, saving files as PDFs.
Requirements
Must have experience in Call Center Customer Service
Proficiency in using various Internet Browsers and Multi-browsers is necessary
Ability to troubleshoot Connectivity Problems and perform Basic technical Troubleshooting
Knowledge of printing Troubleshooting is essential
Must be capable of handling password resets and account recovery
Familiarity with different Connectivity tools and solutions
Comfortable working in a remote or virtual setting
Excellent verbal and written communication skills are required
Must be a self-starter, able to work independently, and meet deadlines
Strong problem-solving skills and attention to detail are necessary
Must be able to work in a team-oriented environment.