Full-Time Product Support Specialist

• Performing customer service tasks to promote positivity and collaboration to serve and satisfy our consumers 100% of the time.
• Achieving Call Center standards in regard to quality and promoting the Perrigo business within.
• Ensures all reports are processed in accordance with established company procedures, regulations and standards.
• Provides assistance and education to consumers via telephone and email correspondence.

• High School diploma required
• 3 years of professional work experience in customer service, with expertise in phone support.
• Experience in customer interviewing techniques related to product support and complaints, preferred
• Excellent written and oral communication skills with strong interpersonal skills.
• Computer literacy is required, with experience in Microsoft Word and Excel.
• Strong ability to work in a fast pace stressful environment, handling a high volume of calls and assignments on a daily basis.
• Ability to focus on service excellence to all customers in a clear, effective, courteous and professional manner.
• Ability to multi task to resource documents while speaking with the consumer.
• Demonstrated accuracy and thoroughness and ability to look at ways to improve and promote quality.
• Ability to work independently
• Ability to speak French (Preferred)

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