Full-Time Production Engineer
Infracloud is hiring a remote Full-Time Production Engineer. The career level for this job opening is Experienced and is accepting India based applicants remotely. Read complete job description before applying.
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Infracloud
Job Title
Production Engineer
Posted
Career Level
Full-Time
Career Level
Experienced
Locations Accepted
India
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Job Details
About the Role
As a Production Engineer, you’ll be part of our newly formed global Production Engineering team. Your mission is to accelerate the resolution of complex issues, reduce escalation times, and contribute to the reliability and resilience of our products.
What You’ll Do
- Own Tier 3 technical escalations and ensure rapid resolution.
- Investigate, triage, and mitigate incidents, ensuring accountability and timely communication.
- Conduct trend and root-cause analysis to identify recurring issues, bug patterns, and product gaps.
- Read and interpret application code to isolate, reproduce, and diagnose complex technical problems.
- Collaborate with Support and Product Engineering to drive systemic improvements and long-term fixes.
- Contribute to the creation and maintenance of runbooks, escalation workflows, and troubleshooting guides.
- Partner with cross-functional teams to improve monitoring, logging, and alerting for production systems.
- Automate repetitive tasks and build tools to improve team efficiency.
- Participate in on-call rotations as part of a 24×7 follow-the-sun model.
What You’ll Bring
- 3–5 years of experience in Production Engineering, Technical Support (Tier 3), SRE, or similar roles in a SaaS or enterprise software environment.
- Strong understanding of incident management, troubleshooting, and root cause analysis.
- Ability to read and understand code (golang preferred) to debug issues, analyze stack traces, and collaborate effectively with developers.
- Proficiency with ServiceNow, Jira, Azure DevOps, or equivalent tools.
- Familiarity with monitoring and observability platforms (Grafana, Prometheus, Splunk, etc.).
- Hands-on experience with cloud platforms such as Azure, AWS, or GCP.
- Basic scripting or automation skills (e.g., Python, PowerShell, or Bash).
- Strong communication and cross-functional collaboration skills.
- Data-driven mindset with a focus on efficiency, metrics, and continuous improvement.
Nice to Have
- Experience working in globally distributed, follow-the-sun teams.
- Exposure to AI or automation for incident triage or resolution.
- Experience contributing to DevOps or SRE practices.
- Prior experience in backup, recovery, or data management products.
Skills
FAQs
What is the last date for applying to the job?
The deadline to apply for Full-Time Production Engineer at Infracloud is
20th of November 2025
. We consider jobs older than one month to have expired.
Which countries are accepted for this remote job?
This job accepts [
India
] applicants. .
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