Full-Time Production Program Manager
Experian is hiring a remote Full-Time Production Program Manager. The career level for this job opening is Experienced and is accepting Heredia, Costa Rica based applicants remotely. Read complete job description before applying.
Experian
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Experian's Financial Services & Data (FSD) seeks a Program Manager to lead multiple complex client implementations of our Ascend product suite and other projects.
At Experian, we foster a team-oriented environment requiring full team member engagement, encouraging creativity and client-focused solutions. Program Managers play a critical role in leading custom implementations of our market-leading software.
Responsibilities
- Manage multiple complex client implementations from launch to completion, collaborating with a project team.
- Develop comprehensive project documentation, including plans, deliverables, communication strategies, and risk assessments.
- Guide the project team by tracking deliverables, managing risks, and addressing escalations.
- Report project status and risks to stakeholders.
- Collaborate to create an exceptional client experience, identifying opportunities for innovation and process improvement.
- Partner with Sales and internal teams to drive process improvements and transparency.
Program Types
- Client implementations for Ascend products
- Client remediation work related to Ascend products
- Client-facing cloud migrations
- New product launches
Requirements
- Bachelor's degree (BA/BS) required
- PMP or PgMP certification preferred
- 10+ years of client-facing project management experience
- Strong ability to translate technical matters into business-friendly terms
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, SharePoint), Salesforce, and SmartSheet