Full-Time Professional Services Contact Center Engineer
RingCentral is hiring a remote Full-Time Professional Services Contact Center Engineer. The career level for this job opening is Experienced and is accepting USA based applicants remotely. Read complete job description before applying.
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RingCentral
Job Title
Professional Services Contact Center Engineer
Posted
Career Level
Full-Time
Career Level
Experienced
Locations Accepted
USA
Salary
YEAR $79100 - $146900
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Job Details
The Professional Services Contact Center Engineer at RingCentral will drive the implementation of RingCX and RingCentral Contact Center (RCCC) functionality. You will provide quality service to customers by ensuring that the full benefits of the proposed solutions are being delivered to them.
Responsibilities:
- Manage the implementation of Contact Center projects.
- Handle multiple projects across multiple customers.
- Assess solution specifications and recommend solution designs.
- Complete customer facing documentation.
- Execute tasks and produce deliverables as outlined in the Project Plan.
- Assist the Project Manager on status reporting and escalation of issues.
- Provide consultation to customers.
Qualifications:
- Minimum of 2 years of experience in a Professional Services Implementation position - Contact Center industry experience is a must.
- Must possess strong analytical skills.
- Excellent verbal and written communication skills.
- Working knowledge of CRM and Lead Management solutions is desired.
Requirements:
- Must be an independent self-starter possessing excellent time management skills.
- Ability to operate with minimal guidance.
- Prioritize multiple responsibilities and deliver on commitments.
- Strong troubleshooting and problem-solving skills.
- Experience in supporting global customers in multiple geographies.
- Expert at developing and maintaining positive and productive relationships with clients.
- Working knowledge of JavaScript, C++, C Sharp or HTML scripting, Networking, API, WFM, PBX, Dialer, ACD, CTI, VoIP, IVR/VRU, and Call Center best practices.
- Must be a strategic thinker; able to understand the “Big-Picture”.
- Strong background in contact center platforms and tools.
- Strong and effective customer communication skills.
- High levels of empathy; excellent soft skills and customer service best practices.
Skills
FAQs
What is the last date for applying to the job?
The deadline to apply for Full-Time Professional Services Contact Center Engineer at RingCentral is
30th of September 2025
. We consider jobs older than one month to have expired.
Which countries are accepted for this remote job?
This job accepts [
USA
] applicants. .
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