Full-Time Professional Services Operations Lead

The Professional Services Operations Lead is responsible for leading and managing the day-to-day financial operations of the global professional services team.

This includes overseeing central tools and processes, optimizing workflows, collaborating with cross-functional teams, and ensuring performance goals are met. The director will collaborate with leadership to drive strategic initiatives, manage resources, improve client satisfaction, and ensure business success.

Responsibilities:

• Develop and implement operational strategies to enhance team efficiency and support collaboration with field sales, customer success, and partner ecosystems.
• Work closely with senior leadership to define and execute the company's strategic vision, establishing and monitoring KPIs for operational effectiveness.
• Assist with timely and cost-effective delivery of service health visibility, including project financial health and scheduling.
• Provide insights to support healthy client project execution, ensuring high satisfaction, scope adherence, budget control, and timely deliverables.
• Lead, mentor, and manage a global team of operations analysts.
• Collaborate with regional leaders and engagement managers to support business and project needs.
• Provide guidance on trends and metrics to improve team performance and service delivery.
• Foster a culture of continuous improvement, collaboration, and innovation.
• Continuously evaluate and improve operational processes for increased efficiency and reduced costs.
• Support continuous improvement initiatives for tooling, facilitating project visibility, scoping, and SOW generation.
• Leverage technology and automation to optimize workflows.
• Collaborate with the finance team to create budgets, forecast revenue, and manage costs.
• Monitor financial performance, identify cost savings, and ensure the professional services business meets financial goals.
• Work across stakeholders to align operations with business goals.
• Provide input on service offerings and product development to enhance client value.

Experience:

• Minimum 10 years in consulting operations or service delivery, with at least 7 years in a leadership role.
• Proven experience supporting consulting programs and overseeing financial operations.
• Background in professional services, IT services, or consulting preferred.
• Understanding of SaaS business models (retention and adoption).

Skills:

• Strong leadership and people management skills
• Excellent problem-solving, decision-making, and analytical abilities
• Proficiency with project management and business intelligence software
• Financial forecasting and budget management experience
• Strong communication and interpersonal skills
• Ability to work under pressure and meet deadlines

Personal Attributes:

• Strategic thinker with a hands-on approach
• Detail-oriented, focusing on both the big picture and day-to-day operations
• Exceptional organizational and multitasking abilities
• Strong sense of accountability and integrity

Compensation: $157,600 - $226,550 USD (annual base)

Benefits: Comprehensive benefits package including health, dental, vision, disability, life insurance, equity, ESPP, PTO, flexible spending, commuter benefits, wellness benefits, adoption, and parental leave.

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