Full-Time Program and Partner Operations Manager

• Support global operations for the Customer Health Assurance CHA program.
• Partner with Geo and Major Area Leads to identify at-risk accounts, coordinate actions, track progress, and provide visibility to CHA and CEG Leadership.
• Collaborate with Strategic Advisors and Platform Strategists to drive program execution, resource alignment, and timely issue resolution.
• Coordinate across Sales CEG GPC and Strategic Operations to align priorities, streamline data reporting, and enhance partner engagement.
• Manage updates and reporting on key deliverables, milestones, and partner initiatives.
• Support the intake, tracking, and reporting of partner requests, work orders, and resource allocations.
• Identify recurring operational challenges and recommend process improvements.
• Contribute to partner enablement and communications.
• Assist with the creation of collateral, success stories, and program summaries for internal and partner distribution.

• 5 to 7 years of experience in global operations, partner management, or program coordination.
• Experience supporting large-scale cross-functional programs or customer success initiatives.
• Excellent organizational skills with a strong focus on execution, follow-through, and attention to detail.
• Strong written and verbal communication skills.
• Familiarity with CRM systems, dashboards, and internal support ticketing tools.
• Experience working with global teams across multiple time zones and levels.
• Familiarity with ServiceNow programs, tools, and processes preferred.

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