Full-Time Program Manager
CHYM is hiring a remote Full-Time Program Manager. The career level for this job opening is Manager and is accepting US - Remote based applicants remotely. Read complete job description before applying.
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CHYM
Job Title
Program Manager
Posted
Career Level
Full-Time
Career Level
Manager
Locations Accepted
US - Remote
Salary
YEAR $103680 - $144000
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Job Details
As a Program Manager in Identity & Fraud Experience, you will play a key role in creating a high-quality support experience for members. You will bring a strong strategic lens to the work that the broader team does, providing expertise in tackling operational and member experience issues the team faces.
Through data-driven insights, you will develop strategies for process improvements, new process standards and agent tooling improvements that enable a more frictionless, consistent experience and increase member satisfaction; all with a particular focus on balancing fraud/risk and member experience and maintaining regulatory compliance across third party and internal operations. You will operationalize these strategies through strong project management in partnership with the Identity and Fraud Experience Team, Operations, Risk, Product and others.
In this role, you can expect to:
- Exercise problem solving and analytical skills. Continuously analyze data and identify areas of friction in the member experience while balancing the safety and security of our Members, scope problem statements, build project plans, and own execution to drive improvement to key member experience metrics
- Develop and share compelling data-based insights about the member experience with your Team, as well as Product, Risk and other organizations; gain other organizations' support for your projects; influence other organizations roadmaps to deliver member and agent experience improvements
- Partner with Vendor Operations, Quality, Learning, Content, Risk, and others to identify agent improvement opportunities.
Please mention the word FRUGAL and tag RMTQ5Ljg4LjIxLjM3 when applying to show you read the job post completely (#RMTQ5Ljg4LjIxLjM3).
Skills
FAQs
What is the last date for applying to the job?
The deadline to apply for Full-Time Program Manager at CHYM is
4th of December 2025
. We consider jobs older than one month to have expired.
Which countries are accepted for this remote job?
This job accepts [
US - Remote
] applicants. .
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