Full-Time Program Manager

The Program Manager (PM) will provide executive-level leadership, direction, and oversight for the combined sustainment, enhancement, and modernization of the Air Force Recruiting Information Support System – Total Force (AFRISS-TF) and the Salesforce-based AFRISS Next-Generation (AFRISS-NG) recruiting platform.

This role ensures seamless operational continuity across legacy and emerging platforms while driving innovation to support Air Force Recruiting Service (AFRS) strategic objectives.

Key Responsibilities:

• Program Leadership & Oversight: Lead a multidisciplinary team of 30+ staff in the sustainment of AFRISS-TF and the development/enhancement of AFRISS-NG.
• Provide strategic direction, aligning program execution with AFRS goals and mission requirements.
• Manage contract deliverables, performance reporting, and stakeholder communications in compliance with DoD and Air Force standards.
• System Sustainment & Transition: Ensure uninterrupted operation and sustainment of AFRISS-TF, including system support, help desk services, incident management, and compliance with cybersecurity/ATO requirements.
• Oversee phased transition to AFRISS-NG, ensuring knowledge transfer, integration, and parallel operations until AFRISS-TF decommissioning.
• Development & Modernization: Direct the enhancement of AFRISS-NG Salesforce CRM capabilities (Service Cloud, Experience Cloud, Marketing Cloud, CRM Analytics, and related integrations).
• Ensure agile, scalable, and secure development practices, with emphasis on DoD IL4/FedRAMP compliance.
• Stakeholder Engagement & Reporting: Serve as the primary liaison with Air Force Recruiting Service leadership, program offices, and system users.
• Conduct weekly briefings, monthly maintenance reporting, and quarterly program management reviews.
• Drive process improvement initiatives, incorporating Lean/Agile practices to increase efficiency and user adoption.

Experience:

• 7+ years of progressive experience managing large-scale IT development and sustainment projects within the DoD, Air Force, or federal civilian agencies.
• Proven experience managing teams of 30+ personnel across multiple functional disciplines.
• Prior exposure to AFRISS-TF, AFRISS-NG, or equivalent DoD recruiting systems is highly desirable.
• Demonstrated success in system transition and parallel sustainment of legacy and next-generation IT systems.

Certifications:

• Project Management Professional (PMP) certification (required).
• Certified ScrumMaster (CSM) or equivalent Agile certification (preferred).

Knowledge/Skills:

• Expertise in Agile and Waterfall project management methodologies.
• Understanding of Salesforce Gov Cloud/Hyperforce capabilities and enterprise SaaS sustainment is highly desirable.
• Familiarity with DoD Risk Management Framework (RMF), Authority to Operate (ATO), cybersecurity standards, and Section 508 compliance.
• Strong leadership, communication, and stakeholder management skills.

Clearance Requirement:

• Must be a U.S. citizen
• Active Public Trust or the ability to obtain and maintain one.

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