Full-Time Program Manager

About the Role: As a Program Manager, you’ll coordinate and monitor the scheduling, pricing, and technical performance of a company program. You'll be a valuable member of our Project Management team, supporting our efforts to build lasting relationships and deliver on our promises.

In this role, you will:

• Partner with a particular customer and manage communication on all their projects, current, and future.
• Manage the scope, cost, and schedule of multiple high-complexity projects.
• Collaborate with the Account Executive to support Pre-contract and Sales efforts, providing initial Microsoft Project schedules.
• Oversee scope, cost, and schedule for projects within the program, setting clear expectations with the internal team.
• Provide input on PM assignments to projects within the program.
• Provide program updates in monthly program meetings, aligning customer expectations with team expectations.
• Coordinate FE calls with customer and project team for projects within the program.
• Coordinate the management of issues, risks, and project changes with Project Managers and customers and escalate issues when needed.
• Serve as point of escalation for customer for all projects within the program.
• Support Project Managers with vendor management, including contractual deliverables.
• Lead weekly calls for projects within the program in the absence of the Project Manager.
• Provide leadership, feedback, and guidance to an internal project team, including Project Managers, Engineers, and Buyers.
• Coordinate PO receipt for new projects with Account Managers.
• Provide support to PMs on projects
• Support Project Managers with managing overall project financials, including cash flow, customer invoicing, and change orders.
• Effectively collaborate with internal teams to manage the project to a successful outcome.

We’re Excited About You Because:

• You have 10+ years of experience managing material handling projects.
• You’re widely regarded as someone who does what they say they’re going to do.
• You partner with peers and strategize with leaders across multiple functions within the org.
• You lead small project teams where you provide direction and keep stakeholders informed.
• You determine key milestones and provide updates and check-ins to relevant teams and partners.
• You seek strategic partnership from peers and input from the manager or lead.
• You own your prioritization and provide input for prioritization for lower levels.
• You excel and regularly coach other employees in verbal and written communication skills in both one-on-one and group settings.
• You lead and direct group conversations around complex problems, goals, and ideas
• You keep the team on track and focused on delivering actionable next steps.
• You enable consistent delivery on projects across the team.
• You exemplify the ability to speak up and challenge ideas of what's possible and coach and encourage others to do the same.
• You consistently deliver useful feedback to your peers and manager in a way that strengthens relationships and enables projects to advance more quickly.
• You anticipate issues and obstacles proactively, address and resolve basic conflicts, and engage in productive dialogue to mitigate conflicting views.
• You proactively request feedback from others and demonstrate actionable growth and change in response to feedback.
• You own your growth and development and provide input for development opportunities for lower levels.

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