Full-Time Program Manager CCaaS / SaaS

We are seeking a highly skilled and experienced Global Program Manager to lead the large-scale, complex global rollout of Sprinklr SaaS & CCaaS products.

Responsibilities:

• Program Leadership: Oversee the planning, execution, and delivery of the global rollout of Sprinklr SaaS & CCaaS products.
• Stakeholder Management: Engage with key stakeholders to ensure clear communication.
• Resource Management: Allocate, coordinate and manage resources across different regions and functions.
• Risk Management: Identify, assess, and mitigate risks associated with the program.
• Performance Tracking: Monitor program performance and report on progress.
• Continuous Improvement: Implement best practices to enhance program efficiency.
• Compliance: Ensure all program activities comply with relevant regulations.
• Financial Management: Manage program budgets.
• Mentorship: Supervise and mentor program teams.

Requirements:

• Bachelor's degree in business administration, Project Management, IT or related.
• Minimum of 7-10 years of experience in program management.
• Strong understanding of SaaS and CCaaS products & technology.
• Proven ability to lead and motivate cross-functional teams.
• Excellent verbal and written communication skills.
• Strong problem-solving and analytical skills.
• Ability to adapt to changing priorities.
• Experience in negotiation and conflict resolution.

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