Full-Time Program Manager, Environmental Sustainability

What you get to do in this role: The Environmental Sustainability team is looking to hire an experienced Program Manager to lead on advancing our greenhouse gas (GHG) emissions program and supporting the decarbonization of our global carbon footprint.

This person will use their proven GHG accounting expertise to lead the evolution of ServiceNow’s GHG accounting methodologies. In addition, this program manager will support the development of decarbonization strategies across our organizations and its value chains.

Specifically, this role will assist with evaluating historical and projected GHG emissions, identifying key trends and hotspots, to support the team to implement solutions to meet our corporate sustainability commitments, including science-based targets, supplier engagement, 100% renewable electricity and net zero.

You will also collaborate across teams to drive decarbonization initiatives, support data-driven decision-making, and contribute to ESG reporting.

Data Collection and Management:

• Manage the GHG accounting program by assisting with data collection, quality assurance, and compliance with reporting standards.
• Gather activity data on GHG emissions from offices, data centers, and other suppliers, aligning with ServiceNow’s sustainability goals.
• Maintain existing dashboards and tools that automatically collect and track GHG-related data throughout the year and support the development and implementation of new dashboards and tools that facilitate automation, leveraging AI where possible.
• Perform quality assurance on GHG data to ensure verification and audit preparedness.

Methodology Review and Enhancement:

• Develop an approach and timeline for advancing ServiceNow’s GHG accounting methodologies with an emphasis on Scope 3 emissions reporting.
• Support the transition from spend-based calculation approach to supplier-specific and/or product-specific methodologies for relevant Scope 3 emission categories.
• Stay up-to-date on future GHG Protocol versions, e.g. updates from the GHGP Technical Working Groups.
• Collaborate with industry groups on sector-specific methodologies.

Verification and Reporting:

• Manage the third-party GHG verification process.
• Deliver insightful environmental impact data to internal stakeholders.
• Function as a subject matter expert in GHG emissions supporting all ESG related reporting.
• Ensure compliance with ESG (Environmental, Social, and Governance) frameworks and reporting standards.
• Collaborate on the annual Global Impact Report.

Project and Stakeholder Management:

• Support internal and supplier educational training.
• Draft presentations and reports for internal use and external disclosures, translating complex data into actionable insights.
• Facilitate engagement with external partners, industry consortia.

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