Full-Time Program Manager, Expert Services & Impact Interface
ServiceNow is hiring a remote Full-Time Program Manager, Expert Services & Impact Interface. The career level for this job opening is Experienced and is accepting Santa Clara, CALIFORNIA based applicants remotely. Read complete job description before applying.
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What you get to do in this role:
As a Program Manager, Expert Services & Impact Interface, you will drive the strategy, execution, and scaling of autonomous implementation efforts through ServiceNow’s partner ecosystem. You will collaborate with Expert Services, Impact, & Impact Strategic Operations to accelerate adoption of AI-first, autonomous solutions for ServiceNow customers.
Your North Star: dramatically compress time‑to‑first-meaningful‑use, accelerate adoption, and deliver a consistently excellent, AI‑enabled implementation journey that reduces deployment friction and improves renewal outcomes.
Responsibilities:- Enablement Pathways: Curate and deliver enablement curricula, assets, and certification programs for autonomous setup and deployment.
- Build a partner enablement path for AI (agentic, predictive) implementations: curate curricula and assets; define certification & badging for autonomous setup and deployment; align incentives to capability growth and outcomes.
- Unified Playbooks: Partner with internal teams (Expert Services, Impact) to develop and maintain playbooks and packaged offerings that de-risk scale and ensure consistency.
To be successful in this role you have:
- 5+ years managing partner programs or ecosystems in enterprise software, with a track record of scaling through SIs/GSIs or strategic alliances.
- Experience operationalizing partner capabilities for innovative or emerging technology offers, with clear incentives and outcome-based inspection.
- Strong commercial acumen (co-sell, co-deliver, partner economics) and program execution across global stakeholders.
- Familiarity with AI-first/agentic implementation initiatives; understanding of LLM/GenAI fundamentals and enterprise integration approaches preferred.
- Enterprise Implementation experience is preferred.
- Proven cross-functional leadership and excellent executive communication skills.
- Experience in instituting governance (readiness gates, Responsible-AI, SDLC guardrails) and supporting CoE review mechanisms.