Full-Time Program Manager, Marketing Concierge Services

As a Program Manager, you will lead a dynamic team in client and team management, financial oversight, problem-solving, and commercial expertise. This role requires leadership, people management abilities, and a track record of delivering complex programs. You will drive account success and foster a culture of collaboration.

• Lead and mentor teams, providing guidance and support.
• Cultivate strong relationships with client stakeholders.
• Present company offerings to clients.
• Oversee the delivery of multiple projects, promoting consistency and collaboration.
• Define project objectives, scope, and requirements based on client needs.
• Ensure alignment with project timelines and deliverables.
• Assume accountability for the success of assigned accounts.
• Participate in account planning calls, providing strategic insights.
• Ensure the financial health of accounts and manage resources effectively.
• Maintain up-to-date information in Salesforce.
• Ensure project managers meet KPIs and quality standards.
• Identify and mitigate financial risks.
• Identify client needs and propose solutions.
• Act as the escalation point for clients.
• Foster upselling opportunities.
• Scope new projects and negotiate terms.
• Align talents within the team to meet client requirements.
• Stay abreast of industry trends.
• Contribute to talent retention by listening to team members.
• Support management in initiatives such as product development and workshops.

• Exceptional leadership abilities.
• Excellent communication skills.
• Strong relationship-building skills.
• Effective time management and prioritization.
• Adaptability and Resilience.
• Strong interpersonal skills.
• Interest in the IT and marketing industry.
• Financial acumen.
• Ability to work effectively under pressure.
• Excellent listening skills.
• Comfortable making decisions.
• Ability to connect elements and translate concepts into plans.
• Proactive and driven.

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