Full-Time Program Manager, Operations

About Collective: Collective redefines how solopreneurs work. Our tech and advisors empower members to gain financial freedom, handling everything from business setup to accounting, taxes, and community access, all in one platform. We empower solopreneurs to enjoy the tax benefits of large companies. We're backed by top VCs.

About the role: We seek a Program Manager to join our PMO, supporting operational execution across product and non-product initiatives. You'll drive alignment, documentation, training, and project coordination to ensure team execution. You'll work closely with the PMO Senior Manager and cross-functional partners.

Responsibilities:

1. Support planning, tracking, and execution for initiatives (product launches, internal tools, policy changes).
2. Manage project documentation, timelines, status updates, meetings, and retrospectives.
3. Coordinate PMO project intake and prioritization.
4. Track action items, risks, and dependencies.
5. Support product readiness, features, and service changes.
6. Draft and maintain SOPs, playbooks, FAQs.
7. Support feedback collection and post-launch enhancements.
8. Maintain visibility into launch milestones.
9. Manage Confluence content hygiene.
10. Create and maintain templates, formatting standards, and versioning logic.
11. Track documentation usage, feedback, and accuracy.
12. Coordinate onboarding content, training, and operational learning paths.
13. Partner with functional leads to document processes for training.
14. Configure and maintain internal training tools.
15. Create guides, videos, and walkthroughs for tool adoption.

Skills Required:

• 6-8 years program/project coordination, internal ops, enablement, or documentation experience.
• Comfortable with multiple workstreams and changing priorities.
• Detail-oriented, structured, and energized by execution.
• Effective communication and stakeholder alignment.
• Proficient in Confluence, Google Workspace, and Asana (or similar tools).

Bonus Points:

• SaaS, fintech, professional services, or fast-paced startup background.
• Familiarity with internal tools and systems rollouts, cross-functional projects, or operational process improvement.

Why Collective?:

• Remote-friendly environment.
• Diverse, collaborative team culture.
• Stock options package.
• Competitive compensation.
• Comprehensive benefits.

What is the last date for applying to the job?

Which countries are accepted for this remote job?