Full-Time Program Manager, Product

Who we are Kentik is the network observability company. Our platform is a must-have for the network front line, whether digital business, corporate IT, or service provider.

What we do As a Program Manager, Product, you will be responsible for managing and executing all tactical aspects of the product release process. This role will ensure seamless coordination across product, engineering, marketing, and other key stakeholders to drive successful and timely releases.

What you'll do

• Own and manage the product release lifecycle, from planning to execution
• Develop and manage release roadmaps and timelines
• Identify and manage dependencies between swimlanes
• Manage highly strategic cross-functional projects and ensure projects align with overall product strategy and business goals.
• Establish and enforce standardized product release processes, including approval workflows and launch readiness checklists
• Coordinate cross-functional teams to ensure whole company readiness for each release
• Identify potential risks and roadblocks early in the release process and proactively develop mitigation strategies
• Continuously refine release processes to improve efficiency and reduce bottlenecks
• Act as the central point of contact for all release-related activities, ensuring alignment between product, engineering, marketing, product support, and other teams
• Ensure clear and timely communication of release plans, updates, and post-release evaluations
• Develop and distribute release notes, internal briefings, and external announcements in collaboration with product marketing and customer support
• Maintain a centralized repository for documentation to improve accessibility and alignment across teams
• Serve as a liaison between teams to ensure alignment and expectation management

What you'll bring

• 5+ years of experience in program or project management within a product or engineering organization
• Strong leadership and management skills
• Excellent communication and interpersonal skills
• Experience in project management methodologies (e.g., Agile, Waterfall)
• Strategic thinking and planning skills
• Risk management skills
• Experience working with product development tools such as Notion, Productboard, and GitHub Projects
• Experience with creating and rolling out processes - i.e. documentation, communication, change management
• Ability to drive cross-functional alignment and execute structured processes effectively
• Proven ability to manage multiple projects and drive initiatives to completion
• Experience working in a SaaS environment with fast-paced product cycles

Nice to haves

• Program management certification (e.g., PMP, SAFe, or similar)
• Background in or familiarity with one or more of these areas: Network Engineering, Network Management Systems, Network Performance Management, Network Performance/Monitoring, DDoS detection and mitigation

What we offer Kentik is a fully remote company that operates globally. We’re committed to making sure everyone feels empowered to use their voice, has a sense of belonging, and is represented at Kentik.

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