Full-Time Program Operations Manager

Program Operations Manager

Reports to: VP of Program

Position Type: Full-time, permanent

Compensation: $75,000 - $95,000, Annual Salary

Location: remote, some travel required.

Benefits: 100% premiums covered by SJN for medical insurance, access to dental and vision insurance, 20 days paid vacation, 3 floating personal days, 10 sick days, 8 paid holidays, the last week of December off, work schedule flexibility, a remote work stipend.

Timeline:

• Application deadline: Feb 18, 2025
• Application review: Feb 18, 2025 - Feb 21, 2025
• Hiring committee Interviews: Mar 3, 2025 - Mar 10, 2025
• Potential Start date: Apr 1, 2025

Background:

Role Purpose: The Program Operations Manager reports to the Vice President of Program, supporting the work of the program team as well as operations across the organization. The Program Operations Manager will work with the program team to ensure that program directors and managers are working in sync and with the necessary support ensuring that all initiatives are clearly organized and managed in alignment with both internal systems and SJN strategic goals.

Year 1: Project Management Foundation Building

• Establish Project Management Framework: Implement a comprehensive project management framework for all program initiatives within Asana, including standardized templates, workflows, and best practices.
• Build Organizational Buy-in: Foster a culture of accountability and collaboration by educating, training and celebrating program team members on project management methodologies and how to apply them using the SJN tool framework, including Asana, Google docs, Salesforce and Slack.
• Track Progress Toward Goals: Work with the vice president of program to define and track goals to measure project success, identify areas for improvement, and demonstrate the value of the project management framework.

Year 2: Operational Strategic Alignment

• Conduct Organizational Assessment: Analyze existing operational structures and identify areas for improvement in efficiency, communication, and resource allocation.
• Develop Strategic Roadmap: Contribute to the development of a strategic roadmap for operational excellence that aligns with organizational goals.
• Drive Continuous Improvement: Continuously evaluate and refine project management processes, tools, and methodologies to ensure optimal performance and adapt to evolving business needs.

Responsibilities:

• Program/Project Management: Implement and maintain a robust project management system in Asana for all SJN program initiatives.
• Program Oversight: Oversee the annual SJN Awards program. Manage the monthly Solutions Journalism Intro webinar training program.
• Team Coordination: Coordinate and facilitate bi-weekly internal program team meetings. Coordinate External Training Calendar/schedule. Coordinate Training Request Form for external requests
• Data Analysis & Reporting: Work with the vice president of program to define goals, track project progress and measure success. Analyze project data to identify trends, areas for improvement, and best practices.
• Adaptability & Communication: Utilize change management techniques to effectively navigate and communicate changes to project plans, timelines, or resources. Ensure all involved parties understand and accept necessary adjustments.
• Operations/Conference Management: Coordinate the allocation, pitching, budgeting, and planning of conferences.
• Process Improvement: Identify and implement opportunities to streamline internal processes and leverage cross-team learning.
• Cross-functional Collaboration: Foster strong relationships and collaboration between the Program team and other departments within the organization. Coordinate with other departments on administrative and operational functions.
• Internal Communications: Maintain and distribute a monthly internal newsletter.

Must-Have Skills & Strengths:

• Project Management Expertise
• Process Optimization
• Strong understanding of program development, implementation, and evaluation
• Communication & Collaboration
• Organization & Execution

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