Full-Time Project Manager

Instructure was founded to define, develop, and deploy superior, easy-to-use software. We are dedicated to the fight against iffy software. We make better, more usable tools for teaching, learning, and employee development. A better connected edtech ecosystem. More effective ways for everyone to access education, make discoveries, share knowledge, be inspired, and do big things.

At Instructure, Project Managers deliver pivotal services to ensure smooth implementation of Instructure products and services.

Role Responsibilities

Project Planning & Execution

• Define project scope, objectives, and timelines, aligning with client goals and organizational priorities.
• Develop detailed project plans, timelines, and resource allocation strategies.
• Ensure milestone and project task forecasting is up-to-date, and timecards are accurately recorded.
• Manage time effectively with customer scheduling and spending appropriate time in preparation and follow-up.
• Maintain detailed project documentation (timelines, progress reports, risk management plans).

Team & Resource Management

• Manage and track team workloads, ensuring efficient resource allocation.
• Identify areas needing additional support, training, or consulting, and effectively refer to Sales, Services, or CSM teams.

Stakeholder Communication & Client Relations

• Assume the role of a customer’s trusted advisor regarding implementation and best practices.
• Lead project meetings, engaging key stakeholders and facilitating communication between internal teams, clients, and external stakeholders.
• Maintain positive client relationships, understanding their needs and ensuring project milestones are met.
• Provide regular status updates to clients and stakeholders, ensuring transparency and effective communication.

Issue Resolution & Risk Management

• Act as the primary point of contact for project-related issues.
• Identify potential risks and proactively develop mitigation strategies.
• Troubleshoot and resolve project issues, minimizing disruption to timelines and deliverables.

Qualifications

• Bachelor’s or Master’s degree in a related field (e.g., communication, education, IT).
• 3+ years of experience with project management in an enterprise software environment (preferably SaaS).
• Project management qualification (e.g., Agile PM, CAPM, PMP, PRINCE2).
• Demonstrated track record of successfully leading projects across multiple products (often concurrently).
• Impeccable attention to detail with excellent communication skills (verbal, written, presentation).
• Experience working with remote/distributed teams; travel and out-of-hours work may be required.
• Proven ability to work effectively, independently, and in a team-based environment.
• ITIL certification.
• Knowledge of the education technology industry.
• Project management experience in Australia or New Zealand.

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