Full-Time Project Manager

At Peach, our goal is to improve the lending experience for everyone. We are doing this by offering a leading modern loan management and servicing platform that allows lenders to innovate, adapt and scale. The Project Manager role is a critical partner to Solutions Engineering who have ultimate responsibility for Peach’s implementation process and Customer Success who have ultimate responsibility for Peach’s relationship with our existing client base. Together as a team, Project Management and Solutions Engineering are responsible for onboarding clients onto Peach’s platform

Responsibilities:

• Act as the primary point of contact internally and externally for new and existing customer implementations.
• Structure plan, milestones, and timeline for each implementation.
• Collaborate with clients to achieve buy-in and alignment on project timeline.
• Work directly with customers to remove blockers and ensure on-time project completion.
• Drive down completion time for repeatable projects.
• Identify opportunities for process and documentation improvement.
• Work with internal stakeholders to implement process improvement.
• Report on project timelines and proactively flag risks which could cause delays.
• Implement strategies and tactics to accelerate projects that are behind schedule and projects running ahead of schedule.
• Report to clients on implementation and major project progress, risks, and next steps. Tailor reporting to the audience – e.g., executive stakeholders, operations team members, product team members, etc.
• Proactively identify and document risks to project completion; work with clients to implement short term/long term plans to close gaps.
• Act as a good steward of internal engineering and product resources, balancing customer needs with internal teams’ bandwidth.
• Deliver progress reporting to client stakeholders via regularly scheduled project progress check in’s and ad hoc meetings.
• Recommend changes in process for Implementation and other critical internal and external-facing processes.

Qualifications / Experiences

• 5+ years experience working on software implementations in partnership with banks and/or FinTech companies in a project management, Solutions, or Implementation role.
• Product management experience in a similar industry would be considered as well.
• Demonstrated ability to deliver multi-month projects and/or implementations on time.
• Recommend process improvement to execute repeatable projects faster.
• Partner with stakeholders of varying technical and business acumen at varying levels within a client organization.
• Strong understanding of banking and fintech industry (retail banking, small business, deposits, lending, payments or card issuing).
• Bachelor’s degree or equivalent experience; a degree in Business Operations, Computer Science, or a related field is preferred.

Technical Skills

• This role needs to be familiar with API-driven architecture and software solutions.
• Ability to describe technical implementation concepts in plain english.
• Ability to use Postman, make API calls, interpret JSON output is a plus.
• This role does not need to know how to develop code or write software.

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