Full-Time Project Manager

About the Role

Strong project management is a key element of client success at RainFocus. Our project managers are given the autonomy, authority and responsibility of owning and driving project execution and value creation for our clients.

The Project Manager is a member of our client services team and works closely with clients and internal teams to deploy RainFocus software in support of their event lifecycle. This role plans and drives project implementation; identifies and manages project scope, goals and deliverables; defines tasks and required resources; and disentangles escalations to ensure achievement of project timelines and positive client outcomes.

This remote role can be located anywhere in the United States of America. Total travel could be up to 20% average 5-7 days in a row. The nature of the travel is being onsite at client events, which may include weekends.[1]  Travel may also include post-conference meetings or other client-driven meetings.\n

How You Will Contribute

• Planning
• Align with clients on key project milestones
• Build and maintain project plans[1] 
• Identify and manage dependencies, risks and priorities
• Coordinate multiple work streams to remove obstacles
• Participate in pre-sales planning as a member of client account teams
• Identify and engage appropriate resources across client and RainFocus teams
• Communications
• Document project activities and status
• Communicate formal weekly status to client & RainFocus stakeholders o Communicate with event steering teams and executive-level committees
• Co-facilitate workshops with clients and solution consultants and architects to define configuration requirements and capture action plans
• Solicit feedback from clients and team members to drive prioritization
• Coordinate post-event reviews between client and RainFocus account team
• Surface decision points and escalations to stakeholders to remove obstacles
• Change management
• Provide change management support for first-year event clients
• Ensure necessary training is provided to clients and partners to ensure effective adoption of new processes and technology
• Identify impacts to the necessary roles or responsibilities within client teams and escalate resource constraints where needed
• Project controls
• Manage expectations, scope and priorities of implementation
• Ensure that all project artifacts are captured and maintained
• Monitor and manage project financial performance against targets
• Manage and present change orders for customers to identify tasks and deliverables outside of the original scope of work project plans

Qualifications

• 4+ years project management experience including skills in software implementation, schedule, cost, and risk management
• Ability to utilize various project management tools to coordinate and manage complex projects
• Strong written and verbal communication skills
• Excellent interpersonal, organizational, analytical, and follow-up skills
• Working knowledge of Google and Microsoft Office suite and familiarity with Smartsheet
• Highly self-motivated, autonomous self-starter with excellent follow-through, and takes ownership
• Strong technology acumen and a love of researching new solutions to enhance the event experience and improve event operations
• Experience working in a consulting environment or client-facing role
• Experience designing large-scale complex solutions without losing sight of the details
• Highly detail oriented with proven ability to document systems and processes

Preferred Qualifications

• Event industry experience a plus
• PMP certification a plus
• Solution-oriented, positive, patient, and persistent in the face of technical and organizational challenges
• Ability to take initiative
• Challenger mentality with the ability to drive client discussions ● Ability to organize ambiguous ideas into concrete deliverables
• Able to prioritize competing deadlines
• Determined, strong and organized leader
• Team-player
• Self-motivated