Full-Time Project Manager, Client Success
Sandler is hiring a remote Full-Time Project Manager, Client Success. The career level for this job opening is Experienced and is accepting USA based applicants remotely. Read complete job description before applying.
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Sandler
Job Title
Project Manager, Client Success
Posted
Career Level
Full-Time
Career Level
Experienced
Locations Accepted
USA
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Job Details
Responsible for driving operational efficiency and supporting the Client Success organization. The Client Success Project Manager works closely with Client Success Directors to streamline workflows, coordinate cross-functional initiatives, and optimize systems. This role aligns operational priorities with client success goals, supporting retention, expansion, and recurring revenue growth. You will enable the team to deliver a seamless client experience, track key metrics, and improve internal execution at scale.
Responsibilities:
Tools Utilized:
Preferred familiarity with:
Core Competencies:
Qualifications:
Responsibilities:
- Lead project execution for the Client Success team.
- Develop and manage standard operating procedures (SOPs).
- Partner with Client Success Directors to improve onboarding processes.
- Implement tools, automations, and reporting frameworks.
- Develop and manage dashboards to analyze client success data.
- Monitor project milestones and risks.
- Identify process inefficiencies and propose solutions.
- Serve as a key connector between cross-functional teams.
- Support special projects and operational initiatives.
- Collaborate with sales, product, marketing, legal, support, and operations teams.
- Drive retention and growth by implementing proactive strategies.
Tools Utilized:
- Microsoft Office (Word, Excel, Outlook, and PowerPoint)
- Microsoft Office 365 (OneNote, SharePoint, and Teams)
- Zoom or other web-based conferencing platforms
- Adobe Acrobat DC
Preferred familiarity with:
- Adobe Creative Cloud products such as InDesign
- CRM functionality
- Learning Management Systems
Core Competencies:
- Operational Leadership: Design, implement, and manage systems that drive scale and efficiency.
- Project Management Expertise: Skilled at coordinating multiple priorities.
- Business Acumen & Critical Thinking: Understands client success drivers.
- Analytical & Data-Driven: Uses reporting to inform decision-making.
- Cross-Functional Collaboration: Builds strong partnerships.
- Problem-Solving Orientation: Identifies operational bottlenecks.
- Client-Centric Mindset: Ensures operational processes enhance the client experience.
- High Adaptability: Thrives in fast-paced environments.
Qualifications:
- Bachelor’s degree or equivalent experience; PMP or similar certification preferred.
- 5+ years of experience in project management or process optimization roles.
- Demonstrated success leading operational initiatives.
- Proficiency with project management tools and CRM platforms.
- Strong communication and presentation skills.
- Experience working with senior stakeholders and cross-functional teams.
- Self-driven, results-oriented, and highly organized.
Skills
FAQs
What is the last date for applying to the job?
The deadline to apply for Full-Time Project Manager, Client Success at Sandler is
27th of September 2025
. We consider jobs older than one month to have expired.
Which countries are accepted for this remote job?
This job accepts [
USA
] applicants. .
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