Full-Time Project Manager & CRM Adoption Lead

• Project Management
• Lead small and mid-size projects across countries in Eastern Europe.
• Coordinate timelines, budgets, risks, and resources.
• Prepare and maintain project documentation.
• Support project coordinators in project planning.
• Facilitate workshops and steering meetings.
• Foster smooth collaboration across countries and functions.
• Act as a change agent.
• Create training, communication, and follow-up plans.
• Monitor adoption and collect feedback.
• Contribute to Group and regional initiatives.

• CRM Excellence
• Drive strong CRM adoption and best use of Salesforce across Eastern Europe.
• Support business users in embedding CRM into daily workflows.
• Translate business needs into system requirements.
• Track adoption KPIs and propose corrective actions.
• Ensure CRM enables sales, marketing, and service teams.
• Lead the Key User community across the region.
• Represent the region in the global CRM Community.
• Map workflows and identify opportunities for simplification.
• Conduct business case assessments.
• Support testing and roll-out of new functionalities.

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