Full-Time Project Manager – CRM Implementation

We are seeking an experienced Project Manager – CRM Implementation to lead complex CRM transformation initiatives for our clients in the pharmaceutical and life sciences sectors. This is a high-impact role requiring a deep understanding of CRM systems (e.g., Salesforce, Veeva CRM), combined with proven project management expertise to deliver business-critical technology programs on time and within budget.

You will be responsible for end-to-end project leadership—from scoping and planning through execution and adoption—ensuring CRM solutions meet business objectives and drive customer engagement excellence.

Key Responsibilities

• Lead CRM implementation projects, including planning, resource allocation, risk management, and stakeholder communication.
• Engage with business and IT stakeholders to define project scope, objectives, and success criteria.
• Oversee system configuration, data migration, integration with other platforms, testing, training, and go-live activities.
• Develop and maintain detailed project plans, budgets, timelines, and status reports.
• Identify and proactively manage project risks, dependencies, and issues, ensuring timely resolution.
• Act as the primary point of contact for clients and vendors throughout the project lifecycle.
• Ensure change management and user adoption strategies are integrated into project delivery.
• Support the development of business cases, project governance structures, and stakeholder alignment.
• Contribute to proposals, project methodologies, and knowledge sharing on CRM best practices.

4–10+ years of experience in project management roles, ideally within pharma/life sciences CRM implementations.
Proven track record of successfully delivering large-scale CRM projects (Salesforce, Veeva CRM, or similar).
Strong understanding of CRM business processes (sales, marketing, customer service) and data management considerations.

Excellent project management skills, including:

• Scope, schedule, and budget management
• Risk and issue management
• Stakeholder communication and reporting
• Resource planning and vendor management

Certification in Project Management (e.g., PMP, Prince2, Agile/Scrum) is highly desirable.
Strong analytical and problem-solving skills with the ability to translate complex requirements into clear action plans.
Exceptional communication, facilitation, and presentation skills.
Flexible, proactive mindset; comfortable navigating dynamic, cross-functional environments.
Fluent in English; additional language skills are an advantage.

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