Full-Time Project Manager, Customer Portal

About the Role:

Lead the design, development, and rollout of the Axonius community platform project. Collaborate with internal teams and external vendors. Define and implement community guidelines, onboarding flows, and user engagement features. Build foundational processes for content moderation, user management, and feedback collection.

Community Building & Engagement:

Attract the first wave of users through campaigns, partnerships, and direct outreach. Foster relationships among members by initiating discussions, organizing virtual events, and incentivizing participation. Build programs for long-term engagement (e.g., ambassador initiatives, user recognition).

Content Creation & Management:

Create and curate high-value content to drive discussions, share updates, and amplify user-generated content. Collaborate with internal teams to align community initiatives with Axonius goals.

Insights & Feedback:

Act as the primary voice of the community, gather actionable feedback to improve the Axonius platform and user experience. Report on KPIs (user growth, engagement, satisfaction), and refine strategies based on insights.

Governance & Safety:

Ensure a safe, inclusive, and respectful platform by enforcing guidelines and implementing moderation tools.

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