Full-Time Project Manager I

Hybrid opportunity. Work onsite as required.

Job Summary: Project Manager I to join the Client Services team in Dayton, NJ laboratory. The Project Manager I is a key member of the Client Services Team, serving as a client advocate and laboratory liaison. Builds strong working relationships with clients and technical staff. Guides projects from initial contact to final deliverables and invoicing. Manages a dedicated portfolio of clients with lower complexities. Develops knowledge of ongoing project work within functional group. Trains and delegates tasks to Project Manager Assistants.

Responsibilities:

• Acts as primary contact/client services representative for dedicated clients.
• Assists clients with project setup (quote, supplies, samples, data, invoicing).
• Fosters collaborative relationships with clients, laboratory, and sales team.
• Acts as client liaison to laboratory to ensure project success within TAT deadlines.
• Maintains accurate project management of all accounts.
• Monitors project status and provides regular updates to client, lab, and sales team.
• Understands project rationale, regulations, client/lab methods.
• Documents and executes client requests (orders, tracking, LIMS, change orders).
• Reviews project data and invoicing for accuracy.
• Participates in client meetings.
• Promotes positive working atmosphere and represents SGS positively.
• Performs other duties as assigned.

Qualifications:

• Associate's degree or equivalent industry experience + 1-2 years related experience in sciences/customer service.
• Bachelor's degree in related science field + 2-3 years Project Manager Assistant experience (preferred)
• Strong communication (oral/written), self-initiative, resourcefulness.
• Proficiency in English and advanced mathematical/reasoning/computer skills.
• Excellent attention to detail, critical thinking, and ability to lift/carry/push/pull up to 25 lbs.

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