Full-Time Project Manager Operations

Lamark Media is an innovative digital marketing firm committed to delivering exceptional results for clients.

Our approach involves creating custom omni-channel strategies to maximize performance and drive measurable success.

Lamark’s mission is to create unparalleled value for clients via strategic digital marketing initiatives.

Lamark Media seeks a proactive and detail-oriented Project Manager, Operations to serve as the agency's primary Workfront Administrator and process traffic controller.

This person will ensure consistency and discipline across our workflow systems and processes.

Reporting to the Associate Director, Operations, the Project Manager will play a critical role in operational excellence by driving process adherence, managing Workfront, and supporting cross-functional collaboration.

Key Responsibilities:

• Workfront System Administration (Primary Focus): Serving as the primary System Administrator for Adobe Workfront, overseeing configuration, user roles, permissions, layout templates, dashboards, and reporting.
• Partnering with department leads to ensure Workfront reflects team-specific workflows while maintaining global standards.
• Driving platform adoption by creating and maintaining training materials, onboarding users, and providing ongoing support.
• Monitoring system usage and proactively identifying and addressing gaps in adoption, usage, and process compliance.
• Working with external Workfront consultants or Adobe partners as needed to enhance platform performance and integrations.
• Operational Process Oversight: Acting as the lead for agency workflow, ensuring work is initiated, routed, and completed according to established processes.
• Monitoring and reinforcing adherence to intake procedures, project timelines, and task dependencies across all teams.
• Identifying bottlenecks, inefficiencies, or breakdowns in the process and escalating with suggested solutions.
• Collaborating with team leads to improve project intake, prioritization, and resource allocation processes.
• Driving consistency across departments by auditing the usage of templates, processes, and naming conventions in Workfront.
• Collaboration & Change Management: Leading cross-functional meetings or working sessions to drive Workfront-related initiatives, such as template improvements or new feature rollouts.
• Assisting with operational change management initiatives, including documenting standard operating procedures and training guides.
• Supporting the implementation of tools and workflows across departments (e.g., onboarding new teams or processes into Workfront).

Qualifications:

• 5+ years of experience in project management, operations, or traffic/resource management, preferably within a marketing or advertising agency.
• Experience as a Workfront System Administrator (or similar work/project management tool).
• Strong understanding of agency operations and cross-functional workflows.
• Exceptional attention to detail, organizational, and problem-solving skills.
• Excellent communication and interpersonal skills – ability to collaborate across diverse teams and levels.
• Comfortable leading process training sessions and supporting user adoption initiatives.
• Certified Workfront Administrator a plus (or willingness to become certified).

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