Full-Time Project Manager (SaaS, CRM)
VTekis Consulting LLP is hiring a remote Full-Time Project Manager (SaaS, CRM). The career level for this job opening is Manager and is accepting Okemos, MI based applicants remotely. Read complete job description before applying.
VTekis Consulting LLP
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ESSENTIAL RESPONSIBILITIES AND DUTIES
As IXN Manager, you will report to the CEO and assume business unit responsibilities, including:
● Develop and implement strategies to continue our growth, including new products for managed
hosting, infrastructure as a service, cloud (virtualization), websites, and other application services.
● Monitor performance to ensure service delivery exceeds service level goals (SLAs).
● Lead IXN’s teams: Operations, 911.net® Security Operations Center, sales/channels,
Marketing, and Customer Service.
● Maintain and improve the business processes:
○ Sales, Maintenance, and Service Delivery Tracking Systems.
○ Product Management.
○ Problem/Issue, order tracking, help desk, incident, and configuration management.
○ Continual improvement (plan, execute, analyze and synthesize issues, manage
problems, and apply root-cause analysis to make data-driven decisions/improvements).
○ Exceptional customer service and operational excellence, especially in privacy & security.
REQUIRED EDUCATION, EXPERIENCE, KNOWLEDGE, & ABILITIES
● Bachelor’s degree, preferably in business, computer science, or a technical program.
● 4+ years of experience leading teams that provide data hosting or SaaS.
● 2+ years of experience in budgeting and project management.
● Working knowledge of CRMs, cloud services platforms, and security protocols.
● Experience in marketing, sales, and directing project managers of IT services.
● Excellent communication (verbal, written, and listening) skills.