Full-Time Ragnar Experience Manager

Overview: The Experience Manager will lead all aspects of the event registration life cycle and day-to-day management of Let’s Do This. Working across operations and marketing, this role ensures an efficient registration process and drives an enhanced customer experience across 24+ events.

Key Responsibilities:

1. Registration Maintenance
   • Oversee event registration, volunteer registration, participant online check-in, transactional emails, and reporting.
   • Build new Let’s Do This (LDT) event listings and registration flows.
   • Maintain registrant and event databases.
   • Create reports for various departments.
   • Ensure refund, transfer, and credit policies are upheld.
   • Ensure pricing updates are accurate.
   • Work with Race Directors on website information and team start times.
   • Provide bib assignments and manage volunteer coordination via LDT and Volunteer Local.
   • Work with marketing on post-event surveys.
2. Customer Service
   • Resolve complaints and issues with the Customer Service team.
   • Establish a working relationship with operations and race directors.
   • Ensure a memorable participant experience.
   • Confer with participants to resolve registration issues and recommend service improvements.
3. Participant Check-In and Race Weekends
   • Maintain an organized check-in process and lead process development.
   • Assist staff on race weekends and handle participant questions and concerns.
   • Support staff with awards distribution and maintain check-in computers.
4. Database Management
   • Manage registrants and event databases.
   • Pull reports and generate codes for entries.
   • Assist with participant transfer, credit, cancellation, and refund processes.
5. Event Website Maintenance
   • Work with marketing to ensure updated and accurate event information.
6. Program Management
   • Serve as primary point of contact with Let’s Do This and triage development requests.
   • Conduct market research to improve company processes and implement new programs.

Requirements:

• Detail-oriented self-starter with the ability to prioritize projects and meet deadlines.
• Experienced with event registration and database management software.
• Excellent interpersonal and communication skills.
• Strong written and verbal communication skills.
• Excellent organizational and problem-solving skills.
• Proficient with Microsoft Office (Word, Excel, PowerPoint).
• Advanced knowledge of Excel and/or Google Sheets.

Position Requirements:

• College Degree
• High level of organization
• Ability to travel 8-10 weeks per season
• Ability to work under tight deadlines
• Strong attention to detail
• Ability to prioritize and handle multiple assignments
• Exceptional written and verbal communication skills
• Advanced knowledge of Microsoft Excel and/or Google Sheets
• Ability to lift 25-30 pounds

Your Experience: 3-5 years of experience in event registration management

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