Full-Time RCM Workflow Specialist (Athena required)

• Monitor daily output reports
• Triage and research performance issues
• Review and identify performance issues and triage accordingly
• Maintain RCM RPA inventory on the Monday Board
• Partner with Product Engineering regarding statuses and actions required

• Identify opportunities for new bots automations that reduce cost or generate revenue
• Manage inbound bot requests; supporting data collection as needed
• Develop workflows in partnership with the RCM Training Team
• Understanding and acknowledging all policy expectations prior to bot development
• Understand and adhere to Product Engineering requirements for RPA submission
• Testing in partnership with Product Team
• Maintaining open communication with the Product Team throughout the preparation, development, testing, and production deployment phases.

• Develop an in depth understanding of RCM workflows and best practices
• Continuously look for ways to improve efficiency of bots and of existing RCM workflows
• Monitor athenaOne for updates that will impact bot workflows and take appropriate and timely action to prevent interruption

• Communicate bot status updates to stakeholders and management as needed
• Maintain Google Groups to support consistent report distribution and visibility to appropriate stakeholders.

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