Full-Time Reimbursement Specialist

Reimbursement Patient Access Specialist

Provides exceptional support to Guardant Health customers, the Guardant Health Clinical Laboratory, Sales Representatives and billing vendor.

Duties Include:

• Receive and respond to phone and email inquiries.
• Check incoming requisitions for insurance eligibility.
• Contact clients and patients for billing data.
• Provide information on Financial Assistance Program.
• Export data from LIMS; upload data to various applications.
• Document phone calls and follow-up activities.
• Contact medical personnel for missing billing information.
• Adhere to Standard Operating Procedures (SOP's).
• Perform quality checks on data entry.
• Field calls for reimbursement and billing.
• Verify incoming requisitions for payment type and accuracy.
• Other administrative duties.

Skills Required:

• Excellent communication skills (written and verbal).
• Computer proficiency.
• Solid experience with Salesforce.com and Microsoft Office.
• Ability to work as part of a team.
• Ability to multitask.
• Ability to work with self-discipline, good judgment, and independence.

Physical Demands:

• Some lifting (up to 25 pounds) may be necessary.
• Ability to sit for extended periods.

Other Information:

• Hybrid work model (flexible schedule).
• Bachelor's degree preferred.
• Hourly range: $20.52 - $28.24 (US).
• Pay dependent on location and experience.
• Equal Opportunity Employer.

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