Full-Time Reimbursement Specialist - Medical Records Processor
Guardant Health is hiring a remote Full-Time Reimbursement Specialist - Medical Records Processor. The career level for this job opening is Experienced and is accepting Palo Alto, CA based applicants remotely. Read complete job description before applying.
Guardant Health
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Reimbursement Specialist - Medical Records Processor
Location: Onsite, Hybrid or Remote Options available
Shift: 9:00 AM - 6:00 PM PST, Monday - Friday Shift
Essential Duties and Responsibilities
- Provide superior customer service by being attentive; insures understanding of customer request; being proactive in identifying and addressing concerns or problems
- Obtains appropriate clinical documentation through interaction with physicians, nursing staff, medical staff, ancillary staff.
- Analyze clinical and financial information from internal/external sources (mail, email, portals, fax, CD, copying/scanning).
- Process incoming/outgoing requests electronically and manually
- Perform quality checks to assure accuracy of patient name, date of service, confidentiality, and proper invoicing
- Follow HIPAA guidelines for release of medical information
- Work well individually and in a team environment; accept assignments and assist with backlogs
- Review each document and determine upload/replace/delete status
- Utilize computer for data input/retrieval, report running, and related tasks
- Attend required training sessions and staff meetings
- Maintain equipment and troubleshoot issues with help desk assistance
- Perform other related duties
Experience: Minimum 1 year in release of information, medical records, or related healthcare experience; experience with collections a plus.
Preferred Skills: Experience with insurance carrier communication (denials, reconsideration requests, appeals).
Technical Skills: Proficient computer software and technology; above-average typing skills; intermediate to advanced MS Office (Excel); familiarity with laboratory billing, Xifin, Salesforce, payer portals is a plus.
Work Environment: Hybrid work model with defined onsite days (Mondays, Tuesdays, Thursdays for those within 50 miles of a Guardant facility); may require lifting, using office equipment, exposure to noise/fumes/biohazard materials in laboratory environment; ability to sit for extended periods. Onsite training initially.
Salary: $20.00 - $42.21/hour (USD)