Contractor Remote Back Office Supervisor (Optical Revenue Cycle)

We are seeking a detail-oriented and experienced Back Office Supervisor to lead a team responsible for key revenue cycle functions within our optical-focused operations. This is a hands-on, tactical leadership role focused on ensuring the team executes daily tasks with accuracy and efficiency. The ideal candidate will have a strong background in optical/medical billing and will serve as the team's guide, trainer, and primary point of escalation for day-to-day operational challenges.

• Team Leadership and Supervision: Lead and supervise the day-to-day activities of a back-office team.
• Provide daily guidance, mentorship, and on-the-job training to team members.
• Monitor team performance, provide feedback to improve productivity and quality.
• Organize workloads, delegate tasks, and manage team schedules.

• Tactical Operations: Ensure the timely and accurate execution of all core back-office tasks.
• Serve as the primary point of escalation for complex claims, billing inquiries, or challenging patient accounts.
• Perform quality assurance checks on the team's work to minimize errors.

• Process and Reporting: Uphold and enforce existing Standard Operating Procedures (SOPs).
• Identify and document recurring issues or process bottlenecks and report them to management.
• Prepare and present regular reports on team productivity.

• 3+ years of hands-on experience in an optical or ophthalmology back-office setting.
• Experience in a team lead, supervisory, or senior/mentor role is highly desirable.
• Strong working knowledge of optical/medical billing practices, CPT codes, insurance verification, A/R follow-up, and claim submission processes.

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