Contractor Remote Back Office Supervisor (Optical Revenue Cycle)

• Lead and supervise the day-to-day activities of a back-office team, ensuring all tasks are completed accurately and on schedule.
• Provide daily guidance, mentorship, and on-the-job training to team members across various functions (insurance verification, billing, A/R, patient recalls, etc.).
• Monitor team performance against daily and weekly goals, providing constructive feedback to improve productivity and quality.
• Organize workloads, delegate tasks, and manage team schedules to ensure proper coverage.

• Ensure the timely and accurate execution of all core back-office tasks, including:
• Medical and vision insurance verification and authorization.
• Claim submission, payment posting, and denial management.
• Accounts Receivable (A/R) follow-up and collections.
• Client recall or win-back campaigns.
• Serve as the primary point of escalation for complex claims, billing inquiries, or challenging patient accounts, resolving issues directly whenever possible.
• Perform quality assurance checks on the team's work to minimize errors.

• Uphold and enforce existing Standard Operating Procedures (SOPs).
• Identify and document recurring issues or process bottlenecks and report them to management with suggestions for improvement.
• Prepare and present regular reports on team productivity, key metrics (such as A/R aging and claim denials), and overall performance.

• 3+ years of hands-on experience in an optical or ophthalmology back-office setting, with a strong background in medical/vision billing and revenue cycle management.
• Experience in a team lead, supervisory, or senior/mentor role is highly desirable.
• Strong working knowledge of optical/medical billing practices, CPT codes, insurance verification, A/R follow-up, and claim submission processes.
• Proficiency using Electronic Health Record (EHR) and medical billing software.
• Excellent problem-solving skills with the ability to handle complex billing and insurance issues.
• Strong communication and interpersonal skills, with the ability to train and guide team members effectively.

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