Full-Time Research Program Manager
ServiceNow is hiring a remote Full-Time Research Program Manager. The career level for this job opening is Manager and is accepting San Diego, California based applicants remotely. Read complete job description before applying.
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We are seeking a Research Operations Program Manager to join our UX Research & Insights (UXRI) organization.
You will be joining a rapidly scaling global Experience Team (EX).
Role Responsibilities:
- Bring structure, clarity, and momentum to projects and programs.
- Support tool and vendor procurement.
- Evolve the UXR new hire onboarding experience.
- Oversee the end-to-end OKR planning and reporting process.
- Ensure strong internal alignment.
Basic Qualifications:
- Experience leveraging or critically thinking about how to integrate AI into work processes.
- 2+ years of experience contributing to cross-functional projects.
- Experience supporting team enablement efforts.
- Proven ability to proactively identify and solve problems.
- Strong communication skills.
- Bachelor's degree, or equivalent practical experience.
Preferred Qualifications:
- Experience working in a hybrid environment.
- Understanding of UX research methodologies.
- Able to evangelize the value of research.
- Experience setting up and executing new research programs.
Compensation: $111,200 - $172,400, plus equity, variable/incentive compensation, and benefits.