Full-Time Revenue Cycle Account Manager

The Revenue Cycle Account Manager is responsible for the execution and management of the revenue cycle process from beginning to end for their assigned offices.

Duties & Responsibilities:

• Collecting and reviewing patient insurance information for billing, collections, appeals, and cash processes to ensure clean claim submissions.
• Following up on dental billing and accounts receivable for all payer types.
• Processing dental insurance EOBs, appeals, denials, and resolving denials timely and accurately.
• Understanding insurance EOBs and appropriate adjustments according to internal guidelines.
• Posting payments received from insurance carriers and patients.
• Utilizing various collection methods (phone, fax, mail, online).
• Providing exceptional customer service to internal and external customers, resolving requests, and escalating complaints.
• Auditing accounts for quality.
• Performing other related duties as assigned.

Skills & Qualifications:

• One year of dental revenue cycle, billing, operations, or clinical skills
• Knowledge of Eaglesoft, Open Dental, or Dentrix is preferred
• High school diploma or GED is preferred
• Strong customer service skills with timely responses
• Excellent problem-solving and decision-making abilities
• Strong organizational skills; detail-oriented
• Ability to manage multiple tasks with goals and deadlines
• Excellent verbal and written communication skills

Working Conditions: Office environment, prolonged sitting, occasional lifting up to 15 pounds.

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