Full-Time Revenue Operations Program Manager
Cyberark is hiring a remote Full-Time Revenue Operations Program Manager. The career level for this job opening is Manager and is accepting Boston, Massachusetts based applicants remotely. Read complete job description before applying.
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Cyberark
Job Title
Revenue Operations Program Manager
Posted
Career Level
Full-Time
Career Level
Manager
Locations Accepted
Boston, Massachusetts
Salary
YEAR $113000 - $166000
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Job Details
The Revenue Operations Program Manager - Customer Success is responsible for driving business outcomes through the effective use of customer success technologies, with a primary focus on Gainsight and Salesforce. Acting as a liaison between business stakeholders and IT, this role ensures that systems, processes, and enhancements align with organizational strategy while enabling adoption and efficiency across Customer Success and Services teams.
Responsibilities:
- Partner with Customer Success, Professional Services, and Revenue Operations leadership to understand business goals and translate them into system requirements and process improvements.
- Define, prioritize, and manage enhancements to Gainsight and Salesforce, ensuring alignment with best practices and scalability for future growth.
- Collaborate with IT and development teams to communicate business requirements, validate technical designs, and oversee the successful delivery of enhancements and projects.
- Work in close partnership with IT on shared responsibilities, including implementing solutions that reduce technical debt, enhance security, and improve overall efficiency.
- Drive adoption of new system features through documentation, training, and stakeholder engagement.
- Engage directly with end users through focus groups, surveys, and 1:1 discussions to gather feedback, validate requirements, and identify opportunities for improvement.
- Evaluate and optimize processes such as renewals, risk management, customer outcomes tracking, and customer communications.
- Act as subject matter expert for Gainsight and Salesforce capabilities, advising on best practices and ensuring data quality, reporting accuracy, and operational efficiency.
- Develop supporting materials, including charters, business justifications, business process and requirements documents, high level technical requirements, and risk statements to support initiatives.
- Partner with PMO and leadership to align technology initiatives with broader organizational strategy, including acquisition readiness and cross-system integrations.
Requirements:
- 5+ years of experience in Customer Success Operations, Revenue Operations, Project Management, or related fields, with hands-on administrative experience in Gainsight and Salesforce.
- 3+ years of experience managing intake processes, system enhancements, and projects in enterprise SaaS environments.
- Proven ability to translate strategy into actionable system requirements and enhancements which ultimately drive Cyberark customer retention, expansion, and satisfaction.
- Excellent stakeholder management, communication, and organizational skills.
- Demonstrated ability to deliver measurable outcomes tied to adoption, productivity, and risk reduction.
- Salesforce Administrator and/or Gainsight Administrator certification(s) preferred.
- Nice to have: Familiarity with Agile methodology and frameworks.
FAQs
What is the last date for applying to the job?
The deadline to apply for Full-Time Revenue Operations Program Manager at Cyberark is
25th of October 2025
. We consider jobs older than one month to have expired.
Which countries are accepted for this remote job?
This job accepts [
Boston, Massachusetts
] applicants. .
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