Full-Time RPA & RCM Systems Specialist

Under the direction of the RCM Systems Manager, the RPA & RCM Systems Specialist is responsible for the oversight of all Robotic Process Automations (RPAs or bots) that support RCM.

Primary Job Duties:

• Monitor daily output reports
• Triage and research performance issues
• Review and identify performance issues and triage accordingly
• Maintain RCM RPA inventory on the Monday Board
• Partner with Product Engineering regarding statuses and actions required

RPA Development:

• Identify opportunities for new bots automations that reduce cost or generate revenue
• Manage inbound bot requests; supporting data collection as needed
• Develop workflows in partnership with the RCM Training Team
• Understand and adhere to Product Engineering requirements for RPA submission
• Maintain open communication with the Product Team throughout the preparation, development, testing, and production deployment phases.

Workflow Management:

• Develop an in depth understanding of RCM workflows and best practices
• Continuously look for ways to improve efficiency of bots and of existing RCM workflows
• Monitor athenaOne for updates that will impact bot workflows and take appropriate and timely action to prevent interruption

Communication:

• Communicate bot status updates to stakeholders and management as needed
• Maintain Google Groups to support consistent report distribution and visibility to appropriate stakeholders.

Education:

• High School Graduate
• Medical claims billing experience required
• 1+ yrs of RCM training and workflow experience required
• AthenaOne experience is required
• Experience developing and/or managing RPA preferred
• Microsoft Excel skills preferred
• Must comply with HIPAA rules and regulations

Interpersonal skills & Attributes:

• Applies logic and efficiency to process development
• Adaptable and flexible
• Strong attention to detail
• Strong problem-solving skills
• Excellent written and verbal communication skills
• Ability to manage multiple priorities in a fast-paced, dynamic environment
• Great time management skills
• Positive attitude
• Receptive to feedback from all team members
• Ability to work in a geographically distributed team
• Excellent documentation skills with meticulous attention to detail.
• Proficiency in creating detailed step-by-step guides and visual aids (screenshots, video demonstrations).
• Demonstrated ability to manage multiple tasks and prioritize effectively.

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