Full-Time SaaS Systems Engineer

The SaaS Systems Engineer will be part of a team responsible for day-to-day operation of various SaaS delivery environments, as well as ongoing initiatives to ensure demonstrated levels of reliability, scalability, and quality of service.

Key Responsibilities:

1. Day-to-day monitoring of the production service delivery environment to ensure optimal operation and SLA adherence.
2. Identify optimization opportunities and resolve problems affecting service delivery.
3. Operate and maintain systems supporting new customer, application, and feature provisioning.
4. Provide insight on trends requiring proactive action.
5. Participate in software design and development to ensure operational efficiency.
6. Software deployment and configuration management in Quality Assurance and Production environments.
7. Develop tools and utilities in support of Operations.
8. Provide level 2/3 support for customer issues.
9. Maintain and improve IT infrastructure (servers, laptops, networks, telecommunications).
10. Deliver outstanding help desk support to employees.
11. Establish, maintain, and manage vendors for hardware, software, and services.
12. Identify systems deficiencies and recommend solutions.
13. Document forecasts, plans, and resolutions.
14. Innovate, promote, and drive adoption of tools, technologies, policies, and procedures.

Experience Requirements:

• 5+ years corporate infrastructure experience (preferably in software development).
• 5+ years evaluating, selecting, implementing, and integrating enterprise technologies.
• 4+ years administering Windows/Linux environments.
• 3+ years with relational databases and SQL.
• 3+ years with AWS/Azure.
• 3+ years in scripting and programming.
• 2+ years with help desk, network connectivity, and telecommunications activities.

Additional Skills:

• VMware experience
• Automation using VB, PowerShell, or similar scripting
• Deploying and managing virtualized infrastructure
• Familiarity with HTML, SCC, Java, and ASP.Net

Who You Are:

• Service-Minded: Deliver excellent customer support.
• Builder: Experience planning, implementing, and supporting systems, and eagerness to learn.
• Results-Oriented: Strong analytical and problem-solving skills.
• Communicator: Excellent verbal and written communication skills.
• Customer-Focused: Ability to build rapport with people, and working successfully alongside technical and non-technical teams.

Compensation: $100,000-$115,000 annually.

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