Full-Time Sales Support Engineer

• Provide support for cloud-hosted production and staging environments.
• Monitor, maintain, and troubleshoot distributed containerized services using Docker and Docker Swarm.
• Respond to and resolve incidents, working to minimize downtime.
• Investigate system performance and service issues.
• Collaborate with DevOps and software engineering teams to implement improvements and automation.
• Maintain thorough documentation.
• Assist in system upgrades, patching, and performance tuning.
• Support security compliance and auditing activities.
• Participate in an on-call support rotation.

• 2+ years of experience in a technical support, DevOps, or infrastructure engineering role.
• Strong hands-on experience with Docker and Docker Swarm in a production environment.
• Proficiency with core AWS services.
• Solid understanding of Linux server environments and scripting.
• Experience in supporting real-time or mission-critical systems.
• Familiarity with log aggregation, monitoring, and alerting tools.
• Good understanding of networking, VPNs, load balancing, DNS, and firewalls.
• Comfortable with Git and CI/CD workflows.
• Excellent troubleshooting skills and structured problem-solving approach.
• Strong written and verbal communication skills.

• Experience: 3+ years in a technical support, DevOps, or systems engineering role.
• Hands-on experience with Docker, docker-compose, and container lifecycle management.
• Experience supporting or integrating MinIO or similar S3-compatible object storage.
• Technical Skills: Familiarity with advanced networking concepts and protocols.
• Strong Ubuntu Linux system administration and troubleshooting skills.
• Proficient in working with CLI tools and analyzing logs.
• Experience with storage solutions, volume mounts, and container data persistence.
• Soft Skills: Excellent communication skills for dealing with technical and non-technical users.
• Problem-solving mindset with attention to detail.
• Excellent troubleshooting and problem-solving skills with a logical and methodical approach.
• Ability to manage multiple priorities and respond promptly to issues.
• Education: Bachelor’s degree in Computer Science, Information Technology, or equivalent experience.

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