Contractor Salesforce Business Analyst with Field services

Position: Salesforce Business Analyst with Field services

Location: Remote

Duration: 12+ Months

Job description:

• Translating business requirements into clear, actionable technical specifications - including mockups, field definitions, custom objects, list views, reports, KPls, and security needs.
• Conducting in-person workshops with clients and stakeholders to gather, analyze, and define technical requirements.
• Partnering with technical teams to develop use cases, functional design documents, and user stories.
• Leading Business Analysts and client teams through project engagements as required.
• Collaborating with technical architects and development teams to ensure solutions align with business goals and requirements.
• Providing cross-functional leadership throughout the software development lifecycle, ensuring high-quality and on-time delivery.
• Driving end-to-end requirements gathering, documentation, and validation through production deployment.
• Engaging with internal and external subject matter experts to clarify and validate business needs.
• Working closely with technology and development teams to define and confirm business requirements and technical specifications for delivery.
• Mapping current Salesforce implementations across departments (Sales, Service, Field Service, Marketing, Operations, Finance, etc.) and platforms (Service Cloud, Field Service Lightning).
• Maintaining and updating the Technical Library, including COE SharePoint and Knowledge Base documentation.
• Gathering and organizing architecture documents and technical guidelines across Salesforce organizations.
• Compiling and publishing monthly Salesforce release updates.
• Assessing business processes across internal organizations to identify improvement opportunities.
• Developing documentation such as problem statements, process flows, gap analyses, and solution recommendations.
• Presenting Salesforce overviews and COE roadmaps to Director- and VP-level leadership.
• Acting as a key liaison between the business community and IT to design and deliver technical solutions that meet user needs.
• Partnering with Business Owners to align technology solutions with overall business strategy.
• Collaborating with Development teams to create and maintain accurate technical documentation .
• Supporting business case development, approval, and prioritization efforts while shaping IT's contribution.
• Translating high-level business objectives into detailed functional and technical specifications and managing subsequent changes.
• Working with Enterprise Architecture, Solutions Architects, and Business Owners to evaluate and select third-party tools and technology solutions.
• Promoting the reuse of existing technology solutions across business units wherever practical.

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