Contractor Senior Account Manager

• Lead and execute strategic plans to grow and retain assigned client accounts.
• Identify and close new business opportunities through proactive outreach (cold calls, email campaigns, LinkedIn prospecting).
• Develop and document account SOPs, performance metrics, and best practices.
• Act as the primary point of contact for assigned clients.
• Collaborate with recruitment teams to align candidate delivery with client hiring needs.
• Manage contract renewals and upsell additional services.
• Track and forecast account performance in the CRM (Zoho preferred).
• Coach and mentor junior account managers.
• Represent the agency in client presentations, negotiations, and strategic planning sessions.

• Minimum 3 years’ experience in B2B sales, account management, or client success roles with measurable revenue impact.
• Proven track record managing U.S.-based clients and navigating U.S. business communication norms.
• Documented success booking 10+ qualified meetings/month through outbound prospecting.
• CRM proficiency (Zoho preferred) with strong pipeline management and forecasting skills.
• Exceptional verbal and written communication skills.
• Demonstrated ability to work independently and meet KPIs.

• Experience in recruitment, staffing, or headhunting agencies.
• Familiarity with hiring workflows, job briefs, and recruitment performance metrics.
• Direct experience with LinkedIn Sales Navigator and advanced search strategies.
• Background in SOP creation and operational process improvement.

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