Contractor Senior Application Support Specialist (L1)
Acumatica is hiring a remote Contractor Senior Application Support Specialist (L1). The career level for this job opening is Experienced and is accepting Montreal, Canada based applicants remotely. Read complete job description before applying.
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Acumatica
Job Title
Senior Application Support Specialist (L1)
Posted
Career Level
Contractor
Career Level
Experienced
Locations Accepted
Montreal, Canada
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Job Details
As a Senior Application Support Specialist, you will directly interact with our partners and customers ensuring the highest level of customer satisfaction.
Roles and Responsibilities:
- Provide first level direct support to partners and customers.
- Become highly proficient with using Acumatica’s product suite.
- Troubleshoot and analyze application-related issues.
- Establish and maintain a positive and professional relationship with clients.
- Analyze customer's business and technical requirements and deliver appropriate solutions.
- Provide continuing education to clients.
- Manage client technical service requests.
- Ensure timely resolution of customer issues.
- Communicate proactively with accounts.
- Document client inquiries and reported problems and provide feedback to Acumatica’s R&D and Professional Services & Consulting departments.
- Share best practices with team members.
- Participate in individual or team projects.
- Create Knowledge Base articles for repetitive issues.
Requirements:
- Understanding of accounting principles and/or business practices.
- College Degree (Information Technology, Engineering, Computer Science, Accounting, Finance).
- 5+ Years of Experience at an ERP company (preferably SaaS-based).
- Experience communicating with a global customer base via email, phone and live chat.
- Experience as an end-user of business management software.
- Familiarity with inventory valuation methods and strategies (e.g. FIFO, Lot tracking).
- Experience coaching / mentoring teammates through complex support strategies and product functionalities.
- Experience handling high-priority issues as a self-motivated and independent worker.
FAQs
What is the last date for applying to the job?
The deadline to apply for Contractor Senior Application Support Specialist (L1) at Acumatica is
5th of October 2025
. We consider jobs older than one month to have expired.
Which countries are accepted for this remote job?
This job accepts [
Montreal, Canada
] applicants. .
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