Full-Time Senior Business Operations Manager

About Digital Technology: We're not yesterday's IT department; we're Digital Technology. The world around us keeps changing and so do we. We're redefining what it means to be IT with a mindset centered on transformation, experience, AI-driven automation, innovation, and growth. We're all about delivering delightful, secure customer and employee experiences that accelerate ServiceNow's journey to become the defining enterprise software company of the 21st century. Ultimately, we strive to make the world work better for our employees and customers.

Role: The Senior Business Operations Manager is an individual contributor role. We're looking for a leader who can oversee and optimize the day-to-day activities and processes for the Digital Technology Go-To-Market organization. You'll work closely with the Chief of Staff, SVP, executives, finance & accounting, cross-functional teams, and other business operations stakeholders to plan, execute, and monitor budget. You’ll lead best practices to achieve the organization's strategic business goals.

What you get to do:

• Develop and provide hands-on P&L operations budget, ensuring cost-effectiveness and adherence to financial targets.
• Monitor expenditures and identify opportunities for cost savings.
• Prepare financial reports and analyses to support decision-making.
• Identify improvement opportunities and drive operational efficiencies.
• Partner with stakeholders in investment and trade-off discussions to achieve business outcomes.
• Coordinate a regular cadence across teams and validate key operational metrics.
• Collaborate with the leadership team to develop annual responsibilities and coordinate organization-wide goals.
• Support other Biz Ops related responsibilities.
• Partner with Chief of Staff, HR, and stakeholders to develop people strategy, workforce planning, and create career growth opportunities.
• Support and oversee execution of events, all hands, strategy & planning workshops, quarterly business reviews.
• Guide initiatives to enhance productivity, reduce costs, and improve operational efficiency.
• Mentor a team of operations staff.

To be successful:

• Bachelor's degree in Finance, Business Administration, Operations Management, or a related field, or equivalent experience.
• Minimum of 10 years of experience in operations management.
• Proven track record of successfully managing and optimizing business operations.
• Drive to improve processes and drive agility.
• Proactive with analytical and critical thinking skills.
• Outstanding communication and presentation skills.
• Sharp business judgment, ability to see "big picture," and to prioritize.
• Ability to manage change and ambiguity.
• High energy, strong work ethic, disciplined execution skills, willingness to deliver results.

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