Full-Time Senior Business Process Manager

Join ServiceNow’s GTM Infrastructure and Execution team, where we simplify and scale our field organization to support global growth and bring our exceptional products to customers worldwide.

What you will get to do:

• Shape Digital Seller Experience: Use your business architecture expertise to design innovative, customer-focused solutions that streamline seller workflows and align with business goals
• Turn Strategy into Action: Translate strategic objectives into actionable plans, collaborating with cross-functional teams to design and deliver seamless digital selling experiences
• Collaborate with Stakeholders: Partner with sales and business leaders to understand seller journeys, business outcomes, address pain points, and design or optimize processes for efficiency and success
• Analyze and Improve: Evaluate sales processes, post-sales activities, and digital feedback to uncover opportunities for automation and process enhancements
• Lead Workshops: Facilitate cross-functional meetings to align business needs, seller requirements, and key capabilities for execution
• Data-Driven Problem Solving: Use data gathering and root cause analysis techniques to uncover / validate pain points and inefficiencies in the seller experience, to design and help develop streamlined and digital-first solutions
• Drive Decision-Making: Facilitate and influence decision-making regarding process and product design with a focus on delivering innovative, efficient and customer-centric digital seller motions
• Collaborate on Solutions: Work closely with technical teams to ensure application designs meet business goals and deliver the desired outcomes

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