Full-Time Senior Business Strategy Manager

Team and Role: On the Customer Service & Support Business Operations & Strategy team, our mission is to run and scale our business with relentless focus on the customer, 360° alignment, and pride in service to protect and drive revenue, increase efficiency, and embrace new technologies and processes. The Senior Business Strategy Manager will drive technical operational initiatives and processes and support key stakeholders in CSS to ensure precise execution of our annual operating plan and top strategic plays.

In this role, you will be responsible for:

• Ensuring CSS achieves staffing and vendor spend targets.
• Driving large-scale projects across multiple teams.
• Innovating and scaling workforce management and annual planning processes to meet evolving business needs.

Expected Results:

• Create and maintain strong relationships with internal stakeholders.
• Enable Support functions to achieve quarterly staffing goals within 1% of target.
• Ensure staff augmentation geo, timing, and budget targets are met each quarter.
• Partner with Support Technology & Services to ensure effective utilization of project-based engagements.
• Successfully coordinate large-scale transformation initiative(s).
• Streamline and simplify workforce management and hiring processes.
• Develop a high-value network of internal and external partners.

Preferred Qualifications:

• Expert knowledge of database technologies.
• Deep experience in data visualization and reporting.
• Strong cross-functional program/project management skills.
• Ability to set clear direction and evaluate business needs.
• Excellent documentation and presentation skills.
• Problem-solving and communication skills.
• Goal-driven, self-motivated, and professional.
• Experience leading key projects and strategic programs.
• Exceptional verbal and written communication skills.
• Belief that simplicity is the ultimate sophistication.
• Natural curiosity and early adoption of new technologies.

Basic Qualifications:

• BA/BS in Finance, Mathematics, Statistics, or related analytical field.
• 10+ years of industry experience, including 5+ years creating insights for executive audiences.

Compensation: $162,600 - $284,600 (base), plus equity (when applicable), variable/incentive compensation, and benefits.

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