Full-Time Senior Change Manager, Enterprise OKR Program
ServiceNow is hiring a remote Full-Time Senior Change Manager, Enterprise OKR Program. The career level for this job opening is Experienced and is accepting Raleigh, North Carolina based applicants remotely. Read complete job description before applying.
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We are seeking a Senior Change Manager, Enterprise OKR Program to play a pivotal role in supporting the enterprise-wide rollout and adoption of our Objectives and Key Results (OKR) framework. This role will lead the change strategy that powers broad adoption, engagement and lasting behavior change.
What you get to do in this role:
- Design and execute change strategies that support the successful rollout and long-term adoption of the OKR framework.
- Partner with key stakeholders to build cohesive enablement, communication, and adoption campaigns.
- Lead stakeholder and impact analyses to assess organizational readiness and identify change barriers.
- Build trusted relationships with senior leaders to drive sponsorship and alignment.
- Collaborate with the Global Learning & Development team to shape and deliver training experiences.
- Create and manage communication plans to inform, motivate, and align teams.
- Coach teams and project leads on change management best practices.
- Track adoption metrics and engagement data to evaluate progress and refine strategies.
- Serve as an internal change advocate within the COO Office.
- Establish and support a network of OKR champions across functions.
- Adapt change strategies to meet the needs of global teams.
To be successful in this role you have:
- 8+ years of experience in organizational change management.
- Proven experience supporting enterprise OKR programs.
- Deep understanding of the OKR framework.
- Demonstrated ability to influence and build trusted relationships with stakeholders at all levels.
- Excellent written and verbal communication skills.
- Analytical mindset with experience using data to measure change impact.
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision- making, or problem-solving.