Full-Time Senior CloudOps Engineer

• Design, develop and maintain scalable AWS solutions and infrastructure, including but not limited to: EC2, RDS, S3, DynamoDB, Elasticache, and Route53.
• Develop tooling and processes to automate the deployment of SaaS based applications and their underlying operating systems and infrastructure.
• Perform PostgreSQL and Oracle database administration, including maintenance, troubleshooting, tuning, optimization, installation, upgrades, backup/recovery, and data migration.
• Partner with Engineering, Development, Quality Assurance, Professional Services, and Technical Support to ensure the success of the assigned product offerings and schedules.
• Engage in Agile team practices such as daily standups, backlog refinement, release planning and sprint planning.
• Coordinate configuration changes, installs, and upgrades with appropriate development teams and product owners while following company change control procedures.
• Participate in capacity planning to determine future infrastructure needs.
• Participate in 24x7 on-call responsibilities, maintaining the availability and performance of all customer-facing production services.
• Triage and participate in the resolution of complex problems, including network connectivity issues, that span multiple tiers of application/infrastructure.
• Implement monitoring and reporting capabilities to assist engineering in rapidly identifying issues.
• Actively monitor supported systems and respond promptly to security or usability concerns.
• Review application logs and analyze events using cloud-native services (e.g. CloudWatch, CloudTrail) or third party SIEM tools (e.g. Splunk).
• Upgrade systems and processes as required for enhanced functionality and security compliance.
• Maintain product service level agreements.
• Accurately document all processes and procedures for routine and non-routine tasks.
• All other duties and responsibilities as assigned.

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