Full-Time Senior Consultant - F&A Transition

All migrations/transitions at WNS are supported by a central transitions team. The principle role of this team is to manage, own and act as a custodian for all transitions that take place across the organization for all geographies. Transitions commence once a new project has been signed-off and ends when all processes of that project have gone live, stabilized, and all client deliverables, goals, and metrics have been achieved. Additionally, this team is also responsible for creating customized solutions and pricing for RFP and deal pursuits.

Key responsibilities:

• Lead large/multiple client process transitions
• Thorough project planning and reporting to clients, internal stakeholders, and transition leaders
• Thorough and proactive project review – Risk, Issue, escalation, and milestone management
• Identify areas for efficiency improvement and implement them
• Build close rapport with key internal stakeholders and clients
• Manage project escalations and conflicts
• Mentor and coach direct reports
• Strong focus on positive transition outcomes:
• Project Financials (people, technology, infrastructure)
• Customer Experience – understand client needs, wants, and expectations
• Metrics Delivery – Set up metric deliverables and reporting to ensure visibility and achievement of goals from day 1 of go-live
• Required to lead multiple initiatives/projects concurrently (where applicable)
• Compliance and continuous improvement to the WNS Transition Methodology
• Design transition solutions for new opportunities (RFI/RFP)
• Respond to RFI/RFPs along with the solutions team
• Able to take on additional responsibilities in the transition function (e.g., capability building)

Qualifications and skills:

• Excellent project management skills
• Strong expertise in Finance & Accounting
• Exposure to RFP/RFI and deal pursuits
• Self-starter, independent, initiator, strong organizational, presentation, interpersonal, and consultative skills
• Strong CRM skills
• Deep understanding of BPO business (QA, MIS, SLA, Baselining)
• PMP or other project management certification (preferred)
• Knowledge and/or experience in Six Sigma or Green Belt/Black Belt (preferred)
• Maintain an established work schedule and strong work ethic
• Strong analytical, planning, organizational, and time management skills
• Strong research skills
• Effective reporting and documentation skills
• Ability to maintain discretion and confidentiality
• Working in a cross-functional team and environment
• Flexibility to work in different time zones
• Availability to travel (domestic/international)
• Financial acumen
• Interpreting and applying rules, regulations, policies, and procedures
• Technology and system orientation
• Effectively using interpersonal and communications skills
• Effectively using organizational and planning skills with attention to detail

Competencies/Skill set:

• Finance & Accounting Transition experience
• Hands-on experience in successfully leading large, multi-dimensional transitions
• 10-12 years of intense customer-facing role out of which at least 5 years of exposure to transitions/project management
• Managed/liaised with IT Projects teams to deliver enabling tools
• Bachelor's degree
• PMP or Prince2 certification (preferred)

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